Refund Policy

Last updated: September 12, 2026

Important: Because our products are digital downloads delivered instantly upon purchase, all sales are generally final. Please read the full policy below before purchasing.

1. Digital Product Policy

All TokGrowth products are digital goods (PDF guides, templates, checklists, etc.) delivered electronically. Due to the immediate and irrevocable nature of digital delivery, we generally do not offer refunds once the product has been accessed or downloaded.

2. When Refunds Are Granted

We may consider a refund in the following exceptional cases:

Product not received: If you did not receive your download link within 24 hours of purchase (after checking spam/junk folders), and we are unable to deliver the product.
Technical issues: If the product files are corrupted or cannot be opened, and we cannot resolve the issue after reasonable attempts.
Duplicate charge: If you were accidentally charged twice for the same product.
Product materially misrepresented: If the product does not match its description in a significant way.

3. What Is NOT Refundable

Change of mind after purchase
"It didn't work for me" or dissatisfaction with results (results vary by individual)
Not reading the product description before purchase
Purchasing the wrong plan (upgrades are available — contact us)
Email delivery issues caused by incorrect email provided at checkout

4. How to Request a Refund

To request a refund, contact us at support@tokgrowth.com with:

Your order number (found in your confirmation email)
The email used for purchase
A clear explanation of the issue

Refund requests must be made within 7 days of purchase. We review each request individually and typically respond within 48 hours.

5. Refund Processing

Approved refunds are processed through our payment provider (Waffo) and returned to your original payment method. Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or card issuer.

6. Plan Upgrades

If you purchased a lower-tier plan and want to upgrade, contact us at support@tokgrowth.com. We offer prorated upgrades — you only pay the difference between plans.

7. Contact

Questions about refunds? Email support@tokgrowth.com and we'll be happy to help.